January 13, 2015
The popular social networking website Reddit allows users to write messages in response to a submission by another user, known as a post. Reddit is divided into several categories called subreddits. One of the more popular subreddits, /r/IAMA, has over 7 million subscribers and averages nearly 12,000 concurrent readers.
AMA – Ask Me Anything
Some of /r/IAMA’s most popular submissions include prompts from Barack Obama, Bill Gates, Arnold Schwarzenegger, Larry King, Bill Nye, Stan Lee, and Al Gore. In the case of Barack Obama’s AMA, there were a total of 23,907 comments and 5.28 million page views. Businesses make up almost 6% of the top 500 AMAs, with actors/entertainers leading at almost 16%.AMAs can provide a way for businesses to differentiate themselves from competitors. Rather than having to identify and target marketing points, a business can use the AMA format to learn what customers care about directly from the customers themselves. Not all AMA questions have to be answered; the Reddit platform allows users to sort comments by popularity, making it easy to separate serious questions from some of the sillier or more abstract questions. This is accomplished through a rating system where users vote on a comment or prompt, either approving it (upvoting) or criticizing it (downvoting) based on the nature of the submission.
Marketing through an AMA requires some initial exposure to the culture and atmosphere of Reddit. As of July 2013, Reddit’s largest demographic consists of young white males aged 18-29. Reddit users are somewhat less susceptible to traditional advertising approaches, instead preferring a more casual approach with genuine responses instead of generic pre-planned (or “canned”) responses. The benefit of Reddit’s comment system is that it doesn’t require immediate responses, allowing businesses to identify trends in user comments and formulate responses that will best answer a user’s question.
Creating an AMA is a fantastic way for businesses to gain direct user feedback without a significant time or monetary investment.