Is Alibaba Getting Even Bigger?
When it comes to business success, bigger and more is almost always better. Particularly when you can take something struggling and turn it into a winner … or better still, take a winner and turn it into an untouchable dynasty. That’s exactly what Alibaba founder Jack Ma is hoping to accomplish on the heels of his company’s takeover bid of the South China Morning Post, Hong Kong’s leading English only daily newspaper. If the deal goes through, Ma will be added to an ever growing list of Internet tycoons turning to print media in search of profit. Not that long ago – back in 2013 – Amazon CEO Jeff Bezos came out of his own pocket to purchase the Washington…
Read MoreTesla Invites Customers to Customize their Car
In recent months, Tesla has been on a public relations roller coaster. From the release of new models and new features to the unfortunate recall of these high-tech vehicles for a simple seat belt latching issue. Now, they’re back with a strong vengeance: Personalize your Model X. Tesla Customization a Great Idea The SUVs are not the most popular Tesla models … everyone seems to love the sports cars … but those who want an electric SUV are sure to salivate at the opportunity to personalize their new truck. The deal currently only applies to those who previously reserved their vehicle. But the offer still makes for strong international PR. One of the biggest hindrances to past one-off car companies…
Read MoreDid Crest Mislabel Their Product?
Few people noticed, but Crest’s mouthwash once featured one very questionable label. Whether it included an actual error, or left meaning open to interpretation, the phrasing was dubious. On the label, Crest promised customers 24-hour protection, but required them to use the product twice per day. Wouldn’t the need to use the product twice in 24 hours mean that it only offers 12-hour protection? Anything can offer 24-hour protection if you take enough of it, or use it several times per day. However, it seems unlikely that this was the message Crest wanted to bring across to the masses. Crest PR Success Even so, that is how the company chose to phrase it. Whenever Crest got the chance to elaborate…
Read MoreChipotle Still Reeling Thanks to E-Coli Scare
Chipotle just felt the “two” of the one-two punch land. Immediately after the CDC discovered an outbreak of e coli in locations in Seattle and Portland social media exploded with endless barrages of consumer doubt and disgust. Recently, the company was forced to disclose the outbreak was not contained and could be in as many as six states. Upon hearing that news, the market responded accordingly. Chipotle stock plummeted about 12 percent last. Now the company is facing a PR crisis on two fronts: consumer and investor. The consumer PR crisis is bad and getting worse. Every time the CDC announced a new state impacted by the outbreak – California, Minnesota, Ohio, New York, Oregon and Washington have been listed…
Read MoreWalmart Workers Seeking Wages
Black Friday is coming, and some Walmart workers are using the annual bacchanal of retail excess as an opportunity to push their political agenda in a headline grabbing way. The organization, called “Our Walmart” plans to start a fifteen-day fast scheduled to end on Black Friday. The effort has been dubbed “Fast for 15”, an obvious connection to the Fight for 15 movement, a grassroots group demanding a $15 minimum wage. According to press reports, the fast will include both current and former Walmart employees as well as other sympathetic citizens. The current roster of participants stands at well over 1,000. At this point, not every protester has pledged to fast for the full 15 days, while the founders of…
Read MoreWhy A-list Star Power is Not Enough
In the salad days of Old Hollywood, when the studio system ran Tinseltown, Star Power mattered more than anything else. Theater fans didn’t go to see this or that movie. They went to see the latest movie starring this or that person. And, when people didn’t know much more about a film than who was in it, that worked wonders. Today, not so much. In an era when even teaser trailers are endlessly dissected and discussed online, no movie is safe from negative impressions before release. And, if a film deviates from a proven formula, the results can be financially disastrous and catastrophic for an actor’s career. Making a “bad” movie when you are a relatively new actor can send…
Read MoreZuckerberg Sends Kids to School… His Own.
Facebook founder Mark Zuckerberg has made a name for himself with winning business ideas. He understands how to engage people, bring them together and give them what they want. Now, with the help of his wife, Priscilla Chan, Zuckerberg embarks on an entirely different business model. Private school. The Zuckerbergs’ new K-12 private school, “The Primary School”, in Palo Alto, California functions as a private, nonprofit educational institution. One different twist: the school offers healthcare services to every student, from birth to graduation. On a recent Facebook post, Zuckerberg explained, “It’s a new kind of school that brings education and healthcare together.” According to various media reports, the school will be free, geared toward low-income students and funded by a…
Read MoreVW’s New Boss thinks his Brand is Only Headed Up
Fall has not been kind to Volkswagen. An international scandal rocked the brand on two continents. While the literal price tag has yet to be tallied – VW expects it to cost them billions – the PR price tag has led to immediate changes at the top and among the rank and file. As expected, newly installed VW CEO Matthias Mueller says there’s nowhere for his company to go but up. He expects a shining new VW brand inside of three years. That’s an optimistic timeline, considering they will probably still be tabulating damages at that point, but, hey, a guy can dream. In his recent address to company managers, Mueller said the company needed to grow leaner and make…
Read MoreThe Facebook dislike button could spell doom?
Communication on Facebook has always had its pitfalls. Do you “like” a post if you agree with the sentiment but hate the situation described? What about a tragedy if you want to offer support and the person posting asks for support? Should you take the time to write out a message in the hopes of avoiding an uncomfortable situation … but you don’t really know what to say … or you feel the original post said it best? Ah, life in the mobile communication era. We talk as little as possible but try to say as much as we can with each keystroke. Now, Facebook revealed it is working on something people have been asking about for years … a…
Read MoreAirlines Battle over Buzzwords
JetBlue and now Delta Airlines are offering “humanity” as part of their service and that’s kind of an issue for JetBlue. They wrote the phrase “bringing humanity back to air travel,” right into their Customer Bill of Rights. It has been there for several years. Now in recent Delta ads the same phrase appears. Delta explains, they never meant to copy anything, and it just seemed like a phrase that fit their recent efforts. Michael Thomas, the spokesman for Delta said, they never set out to specifically highlight “humanity.” “The phrase succinctly captures Delta’s efforts to improve food and beverages, customer service, and onboard products,” he said. But in August, Delta did it again when it gave flight attendants handheld…
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