user experience strategy
Category: Insight, Ronn Torossian

The Importance of UX Design in Customer Conversions


The primary driving force behind the growth of any business is what the customers prefer. These days most customers want an easy, fast, and efficient user experience when they open up a business website.

That’s why companies need an excellent user interface and design that will meet the needs of customers.

User experience (UX) refers to the experience that customers have when they visit a company’s app or westie. All of the aspects of the interaction between the customer and the company fall under the umbrella of user experience.

In today’s competitive market, providing great UX is incredibly important for businesses, because this way companies can ensure the connection between their business objectives and the needs of their customers.

Increased Conversions

There are plenty of companies that provide customers with the same or similar products or services. Most of the time, customers choose to make a purchase from a company that has an easy and attractive user experience.

In fact, according to some studies, a well-designed UX tends to increase conversion rates by about 400%.

Having a website or an app that’s optimized for accessibility and usability adds to overall customer satisfaction. It also means that the customers are going to increase their willingness to make a purchase.

SEO Rankings

Businesses can grow if they get more sales, which can be created by generating more website visitors, which is in turn, generated, by the company’s website appearing near the top on Google search results pages.

The first step in business growth is thus appearing in the top results of SERPs, and having a well-designed user experience is how companies can achieve this last step of the customer journey.

With an optimized website, companies can increase their website traffic and get more visitors that are already interested in the company’s products or services and who have already started their buying journey.

Additionally, user experience also contributes to a website’s SEO optimization, which increases its rankings on search engines.

Creating Trust

Most customers, when looking for a product or a service that will solve their problem, tend to take a bit of time to research and learn about the available solutions to their problem, and then decide on the best choice. After that, they’re ready to make a purchase.

When a company is able to improve customer engagement and create more trust and credibility, it’s going to be more likely to generate more sales. Customers will choose that company over all of the other market competitors because of that trust.

One of the ways that companies can create a trusting relationship with their customers and add to their credibility is by having a well-designed website, which also increases customer loyalty and retention. Gaining the trust of the customers isn’t an easy task and it takes a bit of time, but being consistent is the best way to get to that point.

The primary driving force behind the growth of any business is what the customers prefer. These days most customers want an easy, fast, and efficient user experience when they open up a business website. That’s why companies need an excellent user interface and design that will meet the needs of customers. User experience (UX) refers to the experience that customers have when they visit a company’s app or westie. All of the aspects of the interaction between the customer and the company fall under the umbrella of user experience.…